Network Transformation Powers Omnichannel Retail
A national retail chain with multiple stores transformed their network infrastructure to enable seamless omnichannel experiences, real-time inventory visibility, and enhanced customer engagement.
The Challenge
The retail chain was struggling with an outdated network infrastructure that couldn't support modern retail requirements. Each store operated on legacy systems with limited bandwidth, making it impossible to deliver the connected, omnichannel experience customers expected.
Key challenges included unreliable connectivity affecting point-of-sale systems, inability to support real-time inventory tracking, poor customer WiFi experiences, and lack of visibility into network performance across the store estate.
Our Solution
Caisa AI Technology designed and deployed a comprehensive SD-WAN solution with cloud-managed networking, providing reliable, high-performance connectivity across all multiple stores with centralized management and visibility.
"The network transformation has been game-changing for our business. We can now offer click-and-collect, real-time inventory checks, and personalized in-store experiences. Our stores have become true omnichannel hubs, and it shows in our sales numbers."— Chief Digital Officer, Retail Chain
The Results
The network transformation delivered measurable business impact within six months of completion:
- multiple stores connected with consistent, high-performance networking
- 99.9% network uptime eliminating costly POS outages and transaction failures
- 35% increase in omnichannel sales through click-and-collect and in-store digital services
- Real-time inventory visibility across all locations reducing stockouts by 40%